Ordering Question? Call: (510) 292-8460
USDA Organic Seal Oregon Tilth Seal

Privacy Policy

About Us

Crater Lake Farm is proud of our product and our commitment to customer service. We guarantee that when you make a purchase from us, it will be safe and secure.
We are dedicated to our customers and want to make their experience with Crater Lake Farm a pleasant one.

Mailing List and Personal Information

Crater Lake Farm is a small privately owned certified organic garlic farm in Oregon, USA. We appreciate the trust you put in Crater Lake Farm and we do not sell our mailing list to anyone nor do we overflow your mailbox with junk mail every week. Crater Lake Farm honors our customers’ privacy and do not share our customer records with other marketers. Your personal information is secure with us.
You may contact us at any time if you have any questions regarding our Privacy Policy at mason@craterlakegarlic.com or call us at: (510) 292-8460.

Using the Information We Collect

All information collected by Crater Lake Farm is used solely by us. Since we use PayPal, our customer records contain only name, address, email and phone numbers about our customers. We do not have an email newsletter at this time so you have no fear of being bombarded by frequent emails as well. However we prefer to have an email address on file for notification of payment received or to notify that your garlic package has been shipped. For our customers that do not use PayPal they have the option of paying with a credit card online, we just use PayPal as our credit card merchant. If you want to pay by personal check or money order and no bank records are kept on those personal checks. There are no credit cards or bank records on file.

Safe, Secure Online Ordering

All of our online orders go through PayPal. If you do not have a PayPal account and would like to pay by credit card, you may proceed through the check out and find the credit card logo that you wish to use. PayPal is a secure, protected site. All PayPal transactions are covered with 100% protection against unauthorized payments through your account. As a fraud-prevention measure, PayPal will send you an email confirmation for all transactions made through our shopping cart. Crater Lake Farm respects your online privacy.

Return Policy

We grow and sell only the finest quality garlic seed and culinary for our customers. If you have any complaints about our product you may contact us and we will do everything possible to make you a happy customer. Please call, email or write any problems that you encounter.
We will honor a complete refund or send a new shipment of garlic to you at our cost. If a problem should occur at the end of the garlic planting year, If we are sold out of garlic for the season, you may have to get a credit for the following year.

Questions, Problems or Comments

Please feel free to contact us any time between the hours of 8 am and 5 pm Pacific Standard Time at mason@craterlakefarm.com, or call us at: (510) 292-8460.